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Operations & Project Coordinator

Job Title: Operations & Project Coordinator

Full Time, 40 Hours / Week, Remote

Job Posted: July 14, 2025


About Us:

The CatholicPsych Institute empowers individuals and organizations to flourish by integrating authentic Catholic anthropology with sound psychological science. Our mission is to promote a Catholic standard for mental health and wellness through mentorship services, training programs, and resources that integrate faith, reason, and science to help people become who God created them to be. As a company, we are committed to ongoing conversion and growth, fostering a collaborative culture that blends professional excellence with spiritual values. Joining our team means embracing a mission to accompany others on the journey to becoming the fullness of who God created them to be.


Job Summary:

We are seeking a proactive and detail-oriented Operations & Project Coordinator to support and strengthen the internal operations that enable CatholicPsych to grow and serve more effectively. This role is central to maintaining clarity, structure, and accountability across teams by coordinating project workflows, documenting internal systems, and ensuring team communication is organized and efficient. The ideal candidate will think both critically and systematically—identifying gaps, streamlining processes, and creating scalable infrastructure that supports long-term mission growth. From managing tasks in our project management tool to documenting SOPs, supporting HR and onboarding systems, organizing shared drives, and tracking progress across departments, this position is vital to the day-to-day function and future-readiness of our organization. Success in this role will require initiative, precision, and a strong sense of ownership over both details and deadlines.


Key Responsibilities:

Project & Task Management

- Input and manage team tasks in the project management tool (e.g., ClickUp), ensuring deadlines, assignments, and priorities are accurate and consistently updated.

- Monitor progress across departments, surface blockers, and follow up to ensure project timelines are met.

- Support the Director of Operations in coordinating cross-functional workflows and task alignment.

Documentation & Internal Systems

- Document and maintain Standard Operating Procedures (SOPs) for internal communication, HR onboarding/offboarding, document organization, and team operations

- Maintain clear, organized, and accessible shared drives, folders, and operational templates.

- Ensure that process documentation remains current, consistent, and actionable.

Administrative & Meeting Support

- Take clear, concise meeting notes and track follow-ups through to completion.

- Assist with coordinating internal meetings, agendas, and asynchronous communication.

- Support onboarding workflows and update training resources as needed.

Operational Research & Continuous Improvement

- Research tools, vendors, and systems to improve internal workflows and operations.

- Identify pain points in communication, systems, or task flow and propose actionable improvements.

- Support internal audits of tools, systems usage, and SOP adherence.


Qualifications & Skills

- 2+ years in operations, project coordination, executive support, or similar roles.

- Strong experience with digital tools (e.g., Google Workspace, ClickUp/Asana, Slack, Chat GPT, Claude AI).

- Excellent organization, attention to detail, and ability to manage multiple priorities.

- Professional, warm communication in written and verbal formats.

- Discretion when handling sensitive information.

- Commitment to the mission and values of CatholicPsych.


Core Competencies

1. Work Ethic – Shows up consistently with focus, follow-through, and a commitment to doing the work well—even when no one is watching.
2. Attention to Detail – Notices small discrepancies, avoids careless mistakes, and ensures clarity and accuracy across systems and documents.
3. Organized – Structures time, tools, and information in a way that promotes clarity and efficiency for the whole team.
4. Efficient & Effective – Uses time and tools wisely to get the right things done with minimal waste or delay.
5. Proactive – Anticipates needs, prevents problems before they arise, and seeks out ways to improve systems without being asked.
6. Self-Motivated – Takes initiative, manages priorities independently, and thrives in a self-directed, remote environment.



Initial Engagement & Trial Period

This position will begin as a contract role for a 3-month trial period at a reduced hourly rate. During this time, the Operations & Project Coordinator will be onboarded, integrated into current systems, and begin supporting live projects and internal initiatives. The trial period is designed to ensure mutual fit and mission alignment. At the end of the 3-month period, pending performance and organizational fit, the role will transition into a full-time salaried position with long-term potential and an increased compensation package.


How to Apply

To apply for this position, please submit your documents using the job application form. We ask applicants to provide a resume and cover letter and complete a sample project. Instructions for the sample project can be found here. Applications will be reviewed on a rolling basis until the position is filled.


Thank you for your interest in working at the CatholicPsych Institute!

We are currently hiring for the following position:

Intake Coordinator: Remote Employment • Independent Contractor • Faith-Centric • 20 hours/wk • $20/hour

Are you a person who believes people are more important than profit?

Do you genuinely want to make the world a better place?

Do you believe in creating community, even in this virtual world of business and zoom meetings?

We are looking for an Intake Coordinator to support our Sales team, and if this sounds like you, we’d love to hear from you!


The perfect person for this role:

  • Is detail-oriented: you are always the first to notice small changes and guess the killer when watching crime dramas.

  • Is naturally curious: you always find a way to make others feel comfortable and love to ask questions that open doors; you may also love to read Agatha Christie novels or find yourself wondering “why?” a lot.

  • Is a rule follower: would rather tell the truth and suffer the consequences than lie and not be able to sleep at night.

  • Is a “people person”: you enjoy encountering new people and sharing in the unique gift of others’ perspectives and experiences.

  • Believes in preserving relationships while also preserving authenticity: you forgive without grudges and are usually the first to offer the olive branch, but also know how to expect respectful behavior.


KEY RESPONSIBILITY AREAS:

INTAKE: Responsible for potential clients' intake form, direct communication (phone and email), and next steps.


CALLS: Host consultation calls (via phone or Zoom) with potential clients, asking qualifying questions, and explaining the IDDM model of healing as it applies to the caller’s unique needs and goals.


EVALUATE: To ensure the safety of clients, the Intake Coordinator follows risk evaluation protocol when risk issues are present.


FOLLOW UP: Through email, SMS, and calls, the Intake Coordinator ensures the client’s needs are met from the initial point of contact until they begin working with a Mentor.


DOCUMENT: Willing and able to document the process by taking notes, and working within our project management system to ensure appropriate tracking around data, metrics, and milestones.


MEETINGS: Attend requested Interactions (meetings) within the company and be an advocate for the customer-facing intake role.


COMMUNICATE: Work with Operations to ensure there is alignment and smooth transition for the lead.


CONFIRMING: Reaching out to confirm booked calls to prevent no-shows, and following up in the event of a no-show (supporting and giving the human touch to the automations).

ESSENTIAL QUALITIES


Intake calls are often the first interaction clients have with the company and team. Thus the company values (below) are essential qualities for the Intake Coordinator.

  • Committed to Ongoing Conversion:

    We firmly believe that our work is a part of our vocation, and we are only as effective as we are conformed to Christ. Realizing also that we are “works in progress,” we accept the faults and imperfections in ourselves and others, forgive with generosity, and seek to continually grow. In becoming better versions of ourselves, we become better at serving others.

  • Coachable and Adaptable:

    We are eager to learn new things, develop new skills, and overcome new challenges. We cringe at mediocrity and abhor stagnation. We look for opportunities to step out of our comfort zone and openly receive correction and support along the way.


  • Healthy Self-Awareness:

    We have a natural tendency towards insight and self-awareness, but constantly seek to grow in this as well. We realize that the first-person perspective is not always the clearest, and we look for ways to see ourselves reflected in relationships and deeper self-reflection. We are not afraid to see ourselves in our present state of imperfection but welcome the opportunities to become better as a result.

RESULTS/EXPECTED ACCOMPLISHMENTS

  • Encounter each caller with the reverence due their dignity as a child of God, even in the midst of suffering.


  • Accurately explain the IDDM model and clearly answer questions regarding its use, value, and effectiveness.

  • Meet metrics for potential clients.

  • Tracking appropriately as directed.

  • Ensure that leads which come through our system are being engaged with and being qualified for our program.

DEVELOPMENT/EXPECTED PROFICIENCIES

We believe in continually investing in your knowledge and skills to move toward our vision. This investment in your personal and professional development will include but is not limited to:

  • Highly-developed organizational skills

  • Communication skills to excel with fast-paced instructions

  • Capacity to dialogue with potential clients around complex and sensitive psychological and spiritual issues.

  • Learning strategies and systems to organize and manage files, tasks, schedules, and information quickly

  • Excellent time management skills

  • Typing skills reflecting both accuracy and professionalism

  • Developing a strong, confident and self-directed mindset

  • Be willing to learn new software (experience with Google suite, FG Funnels, Slack, and Zoom is a plus)

  • Experience in sales is a plus. Training and education in the mental health field is not required.


    Please note: As an independent contractor, the Intake Coordinator is not an employee. Equipment needed for this role: computer, high-speed internet, and phone headset.

OUR MISSION


To provide services and resources based on the integration of faithful Catholic anthropology with sound psychological science to help people become who God created them to be. We are on a mission to create the new standard of Catholic mental health!

HOW TO APPLY

To be considered for this position please submit your resume and cover letter to [email protected] with the subject line: “Look no further for your new Intake Coordinator!” In your cover letter, please share what it is about this job that interests you most and any experience you may have that makes you perfect for this position.

CatholicPsych Institute is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.